Money-Back Policy
Effective Date: [23/03/2025]
UDYAM: UDYAM-UP-50-0175200
📞 1800-313-5049 | 📧 customerscareservicesco@gmail.com
Refund Eligibility Criteria
| Service Stage | Refund % | Conditions |
|---|---|---|
| Pre-Technician Visit | 100% | Cancellation 2+ hours before appointment |
| Post-Diagnosis | 80% | If repair not possible |
| During Repair | 50% | If spare parts unavailable |
| Post-Service | 0% | After 7 days of service |
Non-Refundable Scenarios
- ❌ If customer provides wrong appliance information
- ❌ If technician is denied access
- ❌ Parts already ordered from suppliers
- ❌ Service warranty claims
Refund Process
- 📩 Email request to customerscareservicesco@gmail.com with:
- Service ID
- Bank details (IFSC + Account No)
- Reason for refund
- ⏳ Processing Time: 5-7 business days
- 📩 Notification via SMS/Email upon completion
Special Cases
⚠️ Emergency Service Cancellation: 25% deduction
🕒 Same-Day Rescheduling: ₹100 fee applicable
Grievance Redressal
Unresolved issues? Contact:
📞 1800-313-5049 (Mon-Sat, 10AM-6PM)
📧 grievance@bestcareservicecentre.in